1. Introduction
At BLAZE BALLOON EVENT , we strive to provide a smooth and efficient delivery service. This Delivery Policy outlines the terms and conditions related to the shipping and delivery of our products.
2. Delivery Coverage
- We currently deliver within Kuala Lumpur and surrounding areas.
- For deliveries outside these areas, please contact us before placing an order to check availability and additional charges.
3. Delivery Timeframe
- Standard deliveries take 1-3 business days.
- Same-day or express delivery may be available upon request for an additional fee.
- Deliveries are made between 9:00 AM – 7:00 PM, excluding public holidays.
4. Delivery Charges
- Delivery fees vary based on location and order size.
- Exact charges will be calculated at checkout or confirmed upon order placement.
- Free delivery is available for orders above RM200 within Kuala Lumpur.
5. Delivery Process
- Customers will receive a confirmation once the order is dispatched.
- If no one is available at the delivery address, we will attempt redelivery or arrange for pickup.
- We are not responsible for delays caused by weather, traffic, or other unforeseen circumstances.
6. Customer Responsibilities
- Ensure that the delivery address and contact details provided are accurate.
- Inspect items upon delivery and report any damages or missing items immediately.
7. Failed Deliveries & Redelivery
- If a delivery fails due to incorrect information or customer unavailability, additional charges may apply for redelivery.
- Orders not collected or rescheduled within 3 days may be canceled without a refund.
8. Changes to Delivery Policy
- We reserve the right to update this Delivery Policy at any time. Changes will be posted on our website.
9. Contact Us
For delivery inquiries, please contact us:
BLAZE BALLOON EVENT
Phone: 011-8660268
Email: ballonbash6@hotmail.com