1. Introduction
At BLAZE BALLOON EVENT , we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a return and refund policy under the conditions outlined below.
2. Return Policy
We accept returns under the following conditions:
- Items must be returned within 7 days of purchase.
- Products must be unused, in their original packaging, and in resalable condition.
- Proof of purchase (receipt or order confirmation) is required.
- Non-returnable items: Customized products, perishable items (e.g., fresh flowers), and inflated balloons are not eligible for return.
3. Refund Policy
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days to the original payment method.
- Shipping costs are non-refundable, and return shipping fees are the customer’s responsibility unless the return is due to a defect or an error on our part.
- If you prefer a replacement instead of a refund, we will arrange for a new product to be sent at no additional cost if eligible.
4. Exchange Policy
We replace items only if they are defective or damaged upon arrival. If you need an exchange, please contact us within 3 days of receiving your order.
5. Order Cancellation
Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed or shipped.
6. Contact Us
If you have any questions regarding returns or refunds, please contact us:
BLAZE BALLOON EVENT
Phone: 011-8660268
Email: ballonbash6@hotmail.com